| public getDatasForObject ( CommonDBTM $item, array $options, $simple = false ) | ||
| $item | CommonDBTM | CommonDBTM object |
| $options | array | array |
| $simple | (false by default) | |
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI, $DB;
$objettype = strtolower($item->getType());
$datas["##{$objettype}.title##"] = $item->getField('name');
$datas["##{$objettype}.content##"] = $item->getField('content');
$datas["##{$objettype}.description##"] = $item->getField('content');
$datas["##{$objettype}.id##"] = sprintf("%07d", $item->getField("id"));
if ($_SESSION['glpiticket_timeline'] == 1) {
$datas["##{$objettype}.url##"] = $this->formatURL($options['additionnaloption']['usertype'], $objettype . "_" . $item->getField("id") . "_" . $item->getType() . '$1');
} else {
$datas["##{$objettype}.url##"] = $this->formatURL($options['additionnaloption']['usertype'], $objettype . "_" . $item->getField("id"));
}
$tab = '$2';
if ($_SESSION['glpiticket_timeline'] == 1) {
$tab = '$1';
}
$datas["##{$objettype}.urlapprove##"] = $this->formatURL($options['additionnaloption']['usertype'], $objettype . "_" . $item->getField("id") . "_" . $item->getType() . $tab);
$entity = new Entity();
if ($entity->getFromDB($this->getEntity())) {
$datas["##{$objettype}.entity##"] = $entity->getField('completename');
$datas["##{$objettype}.shortentity##"] = $entity->getField('name');
}
$datas["##{$objettype}.storestatus##"] = $item->getField('status');
$datas["##{$objettype}.status##"] = $item->getStatus($item->getField('status'));
$datas["##{$objettype}.urgency##"] = $item->getUrgencyName($item->getField('urgency'));
$datas["##{$objettype}.impact##"] = $item->getImpactName($item->getField('impact'));
$datas["##{$objettype}.priority##"] = $item->getPriorityName($item->getField('priority'));
$datas["##{$objettype}.time##"] = $item->getActionTime($item->getField('actiontime'));
$datas["##{$objettype}.creationdate##"] = Html::convDateTime($item->getField('date'));
$datas["##{$objettype}.closedate##"] = Html::convDateTime($item->getField('closedate'));
$datas["##{$objettype}.solvedate##"] = Html::convDateTime($item->getField('solvedate'));
$datas["##{$objettype}.duedate##"] = Html::convDateTime($item->getField('due_date'));
$datas["##{$objettype}.category##"] = '';
if ($item->getField('itilcategories_id')) {
$datas["##{$objettype}.category##"] = Dropdown::getDropdownName('glpi_itilcategories', $item->getField('itilcategories_id'));
}
$datas["##{$objettype}.authors##"] = '';
$datas['authors'] = array();
if ($item->countUsers(CommonITILActor::REQUESTER)) {
$users = array();
foreach ($item->getUsers(CommonITILActor::REQUESTER) as $tmpusr) {
$uid = $tmpusr['users_id'];
$user_tmp = new User();
if ($uid && $user_tmp->getFromDB($uid)) {
$users[] = $user_tmp->getName();
$tmp = array();
$tmp['##author.id##'] = $uid;
$tmp['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp['##author.location##'] = '';
}
if ($user_tmp->getField('usertitles_id')) {
$tmp['##author.title##'] = Dropdown::getDropdownName('glpi_usertitles', $user_tmp->getField('usertitles_id'));
} else {
$tmp['##author.title##'] = '';
}
if ($user_tmp->getField('usercategories_id')) {
$tmp['##author.category##'] = Dropdown::getDropdownName('glpi_usercategories', $user_tmp->getField('usercategories_id'));
} else {
$tmp['##author.category##'] = '';
}
$tmp['##author.email##'] = $user_tmp->getDefaultEmail();
$tmp['##author.mobile##'] = $user_tmp->getField('mobile');
$tmp['##author.phone##'] = $user_tmp->getField('phone');
$tmp['##author.phone2##'] = $user_tmp->getField('phone2');
$datas['authors'][] = $tmp;
} else {
// Anonymous users only in xxx.authors, not in authors
$users[] = $tmpusr['alternative_email'];
}
}
$datas["##{$objettype}.authors##"] = implode(', ', $users);
}
$datas["##{$objettype}.openbyuser##"] = '';
if ($item->getField('users_id_recipient')) {
$user_tmp = new User();
$user_tmp->getFromDB($item->getField('users_id_recipient'));
$datas["##{$objettype}.openbyuser##"] = $user_tmp->getName();
}
$datas["##{$objettype}.lastupdater##"] = '';
if ($item->getField('users_id_lastupdater')) {
$user_tmp = new User();
$user_tmp->getFromDB($item->getField('users_id_lastupdater'));
$datas["##{$objettype}.lastupdater##"] = $user_tmp->getName();
}
$datas["##{$objettype}.assigntousers##"] = '';
if ($item->countUsers(CommonITILActor::ASSIGN)) {
$users = array();
foreach ($item->getUsers(CommonITILActor::ASSIGN) as $tmp) {
$uid = $tmp['users_id'];
$user_tmp = new User();
if ($user_tmp->getFromDB($uid)) {
$users[$uid] = $user_tmp->getName();
}
}
$datas["##{$objettype}.assigntousers##"] = implode(', ', $users);
}
$datas["##{$objettype}.assigntosupplier##"] = '';
if ($item->countSuppliers(CommonITILActor::ASSIGN)) {
$suppliers = array();
foreach ($item->getSuppliers(CommonITILActor::ASSIGN) as $tmp) {
$uid = $tmp['suppliers_id'];
$supplier_tmp = new Supplier();
if ($supplier_tmp->getFromDB($uid)) {
$suppliers[$uid] = $supplier_tmp->getName();
}
}
$datas["##{$objettype}.assigntosupplier##"] = implode(', ', $suppliers);
}
$datas["##{$objettype}.groups##"] = '';
if ($item->countGroups(CommonITILActor::REQUESTER)) {
$groups = array();
foreach ($item->getGroups(CommonITILActor::REQUESTER) as $tmp) {
$gid = $tmp['groups_id'];
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$datas["##{$objettype}.groups##"] = implode(', ', $groups);
}
$datas["##{$objettype}.observergroups##"] = '';
if ($item->countGroups(CommonITILActor::OBSERVER)) {
$groups = array();
foreach ($item->getGroups(CommonITILActor::OBSERVER) as $tmp) {
$gid = $tmp['groups_id'];
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$datas["##{$objettype}.observergroups##"] = implode(', ', $groups);
}
$datas["##{$objettype}.observerusers##"] = '';
if ($item->countUsers(CommonITILActor::OBSERVER)) {
$users = array();
foreach ($item->getUsers(CommonITILActor::OBSERVER) as $tmp) {
$uid = $tmp['users_id'];
$user_tmp = new User();
if ($uid && $user_tmp->getFromDB($uid)) {
$users[] = $user_tmp->getName();
} else {
$users[] = $tmp['alternative_email'];
}
}
$datas["##{$objettype}.observerusers##"] = implode(', ', $users);
}
$datas["##{$objettype}.assigntogroups##"] = '';
if ($item->countGroups(CommonITILActor::ASSIGN)) {
$groups = array();
foreach ($item->getGroups(CommonITILActor::ASSIGN) as $tmp) {
$gid = $tmp['groups_id'];
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$datas["##{$objettype}.assigntogroups##"] = implode(', ', $groups);
}
$datas["##{$objettype}.solution.type##"] = '';
if ($item->getField('solutiontypes_id')) {
$datas["##{$objettype}.solution.type##"] = Dropdown::getDropdownName('glpi_solutiontypes', $item->getField('solutiontypes_id'));
}
$datas["##{$objettype}.solution.description##"] = Toolbox::unclean_cross_side_scripting_deep($item->getField('solution'));
// Complex mode
if (!$simple) {
$datas['log'] = array();
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($item, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp["##{$objettype}.log.date##"] = $data['date_mod'];
$tmp["##{$objettype}.log.user##"] = $data['user_name'];
$tmp["##{$objettype}.log.field##"] = $data['field'];
$tmp["##{$objettype}.log.content##"] = $data['change'];
$datas['log'][] = $tmp;
}
$datas["##{$objettype}.numberoflogs##"] = count($datas['log']);
// Get unresolved items
$restrict = "`" . $item->getTable() . "`.`status`\n NOT IN ('" . implode("', '", array_merge($item->getSolvedStatusArray(), $item->getClosedStatusArray())) . "'\n )";
if ($item->maybeDeleted()) {
$restrict .= " AND `" . $item->getTable() . "`.`is_deleted` = '0' ";
}
$datas["##{$objettype}.numberofunresolved##"] = countElementsInTableForEntity($item->getTable(), $this->getEntity(), $restrict);
// Document
$query = "SELECT `glpi_documents`.*\n FROM `glpi_documents`\n LEFT JOIN `glpi_documents_items`\n ON (`glpi_documents`.`id` = `glpi_documents_items`.`documents_id`)\n WHERE `glpi_documents_items`.`itemtype` = '" . $item->getType() . "'\n AND `glpi_documents_items`.`items_id` = '" . $item->getField('id') . "'";
$datas["documents"] = array();
$addtodownloadurl = '';
if ($item->getType() == 'Ticket') {
$addtodownloadurl = "%2526tickets_id=" . $item->fields['id'];
}
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$tmp = array();
$tmp['##document.id##'] = $data['id'];
$tmp['##document.name##'] = $data['name'];
$tmp['##document.weblink##'] = $data['link'];
$tmp['##document.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "document_" . $data['id']);
$downloadurl = "/front/document.send.php?docid=" . $data['id'];
$tmp['##document.downloadurl##'] = $this->formatURL($options['additionnaloption']['usertype'], $downloadurl . $addtodownloadurl);
$tmp['##document.heading##'] = Dropdown::getDropdownName('glpi_documentcategories', $data['documentcategories_id']);
$tmp['##document.filename##'] = $data['filename'];
$datas['documents'][] = $tmp;
}
}
$datas["##{$objettype}.urldocument##"] = $this->formatURL($options['additionnaloption']['usertype'], $objettype . "_" . $item->getField("id") . '_Document_Item$1');
$datas["##{$objettype}.numberofdocuments##"] = count($datas['documents']);
//costs infos
$costtype = $item->getType() . 'Cost';
$costs = $costtype::getCostsSummary($costtype, $item->getField("id"));
$datas["##{$objettype}.costfixed##"] = $costs['costfixed'];
$datas["##{$objettype}.costmaterial##"] = $costs['costmaterial'];
$datas["##{$objettype}.costtime##"] = $costs['costtime'];
$datas["##{$objettype}.totalcost##"] = $costs['totalcost'];
$restrict = "`" . $item->getForeignKeyField() . "`='" . $item->getField('id') . "'";
$restrict .= " ORDER BY `begin_date` DESC, `id` ASC";
$costs = getAllDatasFromTable(getTableForItemType($costtype), $restrict);
$datas['costs'] = array();
foreach ($costs as $cost) {
$tmp = array();
$tmp['##cost.name##'] = $cost['name'];
$tmp['##cost.comment##'] = $cost['comment'];
$tmp['##cost.datebegin##'] = Html::convDate($cost['begin_date']);
$tmp['##cost.dateend##'] = Html::convDate($cost['end_date']);
$tmp['##cost.time##'] = $item->getActionTime($cost['actiontime']);
$tmp['##cost.costtime##'] = Html::formatNumber($cost['cost_time']);
$tmp['##cost.costfixed##'] = Html::formatNumber($cost['cost_fixed']);
$tmp['##cost.costmaterial##'] = Html::formatNumber($cost['cost_material']);
$tmp['##cost.totalcost##'] = CommonITILCost::computeTotalCost($cost['actiontime'], $cost['cost_time'], $cost['cost_fixed'], $cost['cost_material']);
$tmp['##cost.budget##'] = Dropdown::getDropdownName('glpi_budgets', $cost['budgets_id']);
$datas['costs'][] = $tmp;
}
$datas["##{$objettype}.numberofcosts##"] = count($datas['costs']);
//Task infos
$tasktype = $item->getType() . 'Task';
$taskobj = new $tasktype();
$restrict = "`" . $item->getForeignKeyField() . "`='" . $item->getField('id') . "'";
if ($taskobj->maybePrivate() && (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private'])) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
$tasks = getAllDatasFromTable($taskobj->getTable(), $restrict);
$datas['tasks'] = array();
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.id##'] = $task['id'];
if ($taskobj->maybePrivate()) {
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
}
$tmp['##task.author##'] = Html::clean(getUserName($task['users_id']));
$tmp_taskcatinfo = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id'], true, true, false);
$tmp['##task.categoryid##'] = $task['taskcategories_id'];
$tmp['##task.category##'] = $tmp_taskcatinfo['name'];
$tmp['##task.categorycomment##'] = $tmp_taskcatinfo['comment'];
$tmp['##task.date##'] = Html::convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$tmp['##task.status##'] = Planning::getState($task['state']);
$tmp['##task.user##'] = Html::clean(getUserName($task['users_id_tech']));
$tmp['##task.group##'] = Html::clean(Toolbox::clean_cross_side_scripting_deep(Dropdown::getDropdownName("glpi_groups", $task['groups_id_tech'])), true, 2, false);
$tmp['##task.begin##'] = "";
$tmp['##task.end##'] = "";
if (!is_null($task['begin'])) {
$tmp['##task.begin##'] = Html::convDateTime($task['begin']);
$tmp['##task.end##'] = Html::convDateTime($task['end']);
}
$datas['tasks'][] = $tmp;
}
$datas["##{$objettype}.numberoftasks##"] = count($datas['tasks']);
}
return $datas;
} /**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas['##ticket.description##'] = Html::clean($datas['##ticket.description##']);
$datas['##ticket.description##'] = $item->convertContentForNotification($datas['##ticket.description##'], $item);
$datas['##ticket.content##'] = $datas['##ticket.description##'];
// Specific datas
$datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
$datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
$datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
$datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
$autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
$datas['##ticket.autoclose##'] = __('Never');
$datas['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$datas['##ticket.autoclose##'] = $autoclose_value;
$datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
}
$datas['##ticket.sla##'] = '';
if ($item->getField('slas_id')) {
$datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
}
$datas['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
}
// is ticket deleted
$datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
$datas['##ticket.item.name##'] = '';
$datas['##ticket.item.serial##'] = '';
$datas['##ticket.item.otherserial##'] = '';
$datas['##ticket.item.location##'] = '';
$datas['##ticket.item.contact##'] = '';
$datas['##ticket.item.contactnumber##'] = '';
$datas['##ticket.item.user##'] = '';
$datas['##ticket.item.group##'] = '';
$datas['##ticket.item.model##'] = '';
$item_ticket = new Item_Ticket();
$items = $item_ticket->find("`tickets_id` = '" . $item->getField('id') . "'");
$datas['items'] = array();
if (count($items)) {
foreach ($items as $val) {
if (isset($val['itemtype']) && ($hardware = getItemForItemtype($val['itemtype'])) && isset($val["items_id"]) && $hardware->getFromDB($val["items_id"])) {
$tmp = array();
//Object type
$tmp['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$tmp['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$tmp['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$tmp['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
}
//Object user
if ($hardware->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$tmp['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->getField('groups_id')) {
$tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
}
$datas['items'][] = $tmp;
}
}
}
$datas['##ticket.numberofitems##'] = count($datas['items']);
// Get followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$datas['linkedtickets'] = array();
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$datas['linkedtickets'][] = $tmp;
}
}
}
$datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##ticket.numberofproblems##'] = count($datas['problems']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$changes = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['changes'] = array();
if (count($changes)) {
$change = new Change();
foreach ($changes as $data) {
if ($change->getFromDB($data['changes_id'])) {
$tmp = array();
$tmp['##change.id##'] = $data['changes_id'];
$tmp['##change.date##'] = $change->getField('date');
$tmp['##change.title##'] = $change->getField('name');
$tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $data['changes_id']);
$tmp['##change.content##'] = $change->getField('content');
$datas['changes'][] = $tmp;
}
}
}
$datas['##ticket.numberofchanges##'] = count($datas['changes']);
if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$datas['followups'] = array();
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = Html::convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$datas['followups'][] = $tmp;
}
$datas['##ticket.numberoffollowups##'] = count($datas['followups']);
// Approbation of solution
$restrict .= " LIMIT 1";
$replysolved = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$data = current($replysolved);
$datas['##ticket.solution.approval.description##'] = $data['content'];
$datas['##ticket.solution.approval.date##'] = Html::convDateTime($data['date']);
$datas['##ticket.solution.approval.author##'] = Html::clean(getUserName($data['users_id']));
//Validation infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$datas['##satisfaction.type##'] = '';
$datas['##satisfaction.datebegin##'] = '';
$datas['##satisfaction.dateanswered##'] = '';
$datas['##satisfaction.satisfaction##'] = '';
$datas['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
}
$datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
$datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
$datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$datas['##satisfaction.description##'] = $inquest->fields['comment'];
}
}
return $datas;
}
