public function rules()
{
return array(array('name, description, category_id, summary_link, allow_null_priority, permissioned_users, default_queue_id, filter_priority, filter_subspecialty, filter_firm, filter_my_tickets, filter_closed_tickets', 'safe'), array('name, category_id', 'required'), array('initial_queue_id', 'required', 'except' => 'formCreate'));
}